Terms of Service

Effective Date: 18 August 2026

Welcome to Coveted Luxury. These Terms of Service govern your use of the Coveted Luxury website and your purchase of products from us.

By accessing or using our website, or by placing an order with us, you agree to these Terms of Service. Please read them carefully before using our website or purchasing any products.

1. About Coveted Luxury

Coveted Luxury is an online retailer specialising in pre-loved luxury goods and rare designer pieces.

Our products may include handbags, accessories, watches and other luxury items from recognised designer brands.

All products are subject to availability.

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent, unlawful or unauthorised activities.

• Attempt to gain unauthorised access to our website, systems or accounts.

• Interfere with the operation, security or functionality of the website.

• Copy, reproduce or distribute website content without permission.

• Use automated systems to scrape, copy or collect website information without our written permission.

• Submit false, misleading or fraudulent information.

• Attempt to interfere with another customer's use of the website.

We reserve the right to suspend or restrict access to our website where we reasonably believe these Terms have been breached.

3. Products and Pre-Loved Condition

Coveted Luxury specialises in pre-loved and previously owned luxury items.

Each item is unique and may show signs of previous ownership or use.

Condition details are provided in the relevant product description and photographs. These may include information about scratches, creasing, wear, marks, patina, hardware condition, odours or other characteristics.

Because of the pre-loved nature of our products, no two items are necessarily identical.

You should carefully review the product description, photographs, condition information and any available product details before placing an order.

The condition of each item is assessed individually and disclosed as accurately as reasonably possible.

4. Authenticity

Authenticity is a core part of Coveted Luxury.

Products are carefully inspected and authenticated before being offered for sale. Where applicable, products may also be accompanied by additional authentication documentation or certification.

We may use in-house authentication processes and recognised third-party authentication services where appropriate.

Authentication methods, certificates, serial numbers, date codes, packaging and other identifying details may vary between brands, models and production years.

Coveted Luxury does not represent that it is affiliated with, authorised by, sponsored by or endorsed by any designer brand unless expressly stated.

All trademarks, brand names and logos remain the property of their respective owners.

5. Product Images and Descriptions

We make reasonable efforts to ensure that product photographs and descriptions accurately represent the item being sold.

However, colours may appear differently depending on your device, screen settings and lighting conditions.

Because our products are pre-owned and individually photographed, photographs may show natural variations in colour, texture and condition.

Product images may include accessories or display items that are not included with the purchase. Please refer to the product description for the exact items included with each product.

6. Availability

All products are subject to availability.

Due to the unique nature of many of our products, an item may only be available in a single quantity.

We reserve the right to correct inventory errors, remove products from the website or cancel an order where an item is no longer available.

If we are unable to fulfil an order that you have already paid for, we will provide an appropriate refund.

7. Prices

All product prices are displayed on the website in the applicable currency shown at checkout.

We reserve the right to change prices at any time before an order is accepted.

Price changes will not affect orders that have already been accepted, except where an obvious pricing error has occurred.

Shipping charges and any other applicable charges will be displayed during checkout before you complete your purchase.

8. Pricing Errors

Although we make reasonable efforts to ensure that product information and prices are accurate, errors may occasionally occur.

If a product has been listed at an obviously incorrect price due to a technical or human error, we reserve the right to cancel the affected order.

If payment has already been taken, the amount paid for the affected order will be refunded.

9. Orders and Acceptance

When you place an order through our website, you are submitting an offer to purchase the selected products.

After placing an order, you may receive an order confirmation acknowledging that we have received your order.

An order confirmation does not necessarily mean that your order has been accepted.

An order is accepted when we confirm that the product has been allocated for your purchase and is being processed for fulfilment.

We reserve the right to decline or cancel an order where permitted by applicable law, including where:

• The product is unavailable.

• There is an obvious pricing or product information error.

• We reasonably suspect fraudulent or unauthorised activity.

• We are unable to verify the payment or customer information.

• We are unable to legally or safely fulfil the order.

If we cancel an order after payment has been received, an appropriate refund will be provided.

10. Payment

Payment must be successfully received before an order can be dispatched.

We accept the payment methods displayed during checkout.

You confirm that you are authorised to use the payment method provided.

We reserve the right to conduct reasonable payment and fraud-prevention checks before fulfilling an order.

If a payment is declined, reversed or otherwise unsuccessful, we may cancel the order.

11. Fraud Prevention and Order Verification

Due to the high value and nature of some of our products, we may carry out additional verification checks on selected orders.

These checks may include verifying billing information, delivery information, payment details or other information reasonably necessary to protect Coveted Luxury and our customers from fraudulent transactions.

We reserve the right to delay, hold or cancel an order where we reasonably suspect fraud, unauthorised payment or other unlawful activity.

12. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Delivery estimates are provided as a guide unless a specific delivery timeframe has been expressly agreed with you.

Nothing in these Terms removes or limits your statutory rights regarding delivery.

Please review our Shipping Policy for further information about delivery methods, tracking, international shipping and customs.

13. Risk and Delivery

Coveted Luxury remains responsible for the goods until they come into the physical possession of you or a person you have identified to receive them, subject to applicable law.

You are responsible for providing an accurate delivery address and contact information.

Where you have provided incorrect or incomplete delivery information, this may affect delivery and may result in additional reasonable costs where permitted by law.

14. Returns and Refunds

Returns and refunds are governed by our Returns & Refund Policy, which forms part of these Terms of Service.

Please review our Returns & Refund Policy before making a purchase.

Nothing in our Returns & Refund Policy or these Terms affects your statutory consumer rights.

15. Faulty or Misdescribed Products

If a product is faulty, materially misdescribed or does not meet applicable legal requirements, you may have rights and remedies under applicable consumer law.

Please contact us as soon as possible if you believe there is an issue with your purchase.

We may request photographs, videos or other information to help us assess the issue.

Nothing in these Terms limits or excludes any legal rights you may have in relation to faulty or misdescribed goods.

16. Authenticity Claims

If you believe that an item purchased from Coveted Luxury has an authenticity issue, please contact us immediately.

We may request supporting information and may arrange for the item to undergo additional examination or authentication.

Any authenticity assessment will take into account the product's brand, model, production period, identifying characteristics and relevant authentication evidence.

Differences in manufacturing details, serial numbers, date codes, hardware, materials or packaging do not necessarily indicate that an item is inauthentic, as these features can vary between production periods and models.

This section does not limit any statutory rights you may have.

17. Exchanges

Due to the unique nature and limited availability of our pre-loved luxury pieces, we do not guarantee exchanges.

Where an exchange is not available, an eligible return may be processed in accordance with our Returns & Refund Policy.

18. Customer Accounts

If you create an account with Coveted Luxury, you are responsible for keeping your login credentials confidential.

You are responsible for activity carried out through your account.

You must notify us if you believe that your account has been accessed without your permission.

We reserve the right to suspend or terminate accounts where we reasonably believe that the account has been used fraudulently, unlawfully or in breach of these Terms.

19. Intellectual Property

All content on the Coveted Luxury website, including but not limited to:

• Logos

• Branding

• Product photography

• Website design

• Text

• Graphics

• Videos

• Icons

• Page layouts

• Original marketing materials

is owned by or licensed to Coveted Luxury unless otherwise stated.

You may view and use the website for personal, non-commercial purposes.

You must not reproduce, modify, distribute, sell or commercially exploit our content without prior written permission.

20. User-Submitted Content

If you submit reviews, photographs, comments, testimonials or other content to Coveted Luxury, you confirm that you have the right to submit that content.

By submitting content, you grant Coveted Luxury permission to use, reproduce, display and publish the content for legitimate business, marketing and promotional purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, offensive, misleading, fraudulent or otherwise inappropriate.

21. Third-Party Links and Services

Our website may contain links to third-party websites, services or applications.

These links are provided for convenience only.

Coveted Luxury does not control and is not responsible for the content, availability, security or privacy practices of third-party websites or services.

Third-party payment providers, delivery providers and other service providers may have their own terms and policies.

22. Website Availability

We aim to keep our website available and operating properly, but we do not guarantee that the website will always be available, uninterrupted or error-free.

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons or circumstances outside our reasonable control.

23. Disclaimer

We make reasonable efforts to keep the information on our website accurate and up to date.

However, we do not guarantee that all website content will always be complete, accurate or free from errors.

Nothing in these Terms excludes or limits any legal rights or protections that cannot legally be excluded or limited.

24. Limitation of Liability

To the fullest extent permitted by applicable law, Coveted Luxury will not be responsible for indirect, incidental, special or consequential losses arising from the use of our website or products.

Nothing in these Terms limits or excludes liability for matters that cannot legally be limited or excluded, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or your statutory consumer rights.

25. Events Outside Our Control

We are not responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include natural disasters, severe weather, war, civil unrest, government restrictions, strikes, transportation disruption, cyber incidents, power failures, internet outages, courier disruption or other events outside our reasonable control.

Where such an event occurs, we will take reasonable steps to minimise its impact.

This section does not affect any statutory rights you may have.

26. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that your information may be collected and processed as necessary to operate our website, process payments, fulfil orders, provide customer service and meet our legal obligations.

27. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be published on this page with a revised effective date.

Changes will not affect rights or obligations that have already arisen before the updated Terms take effect.

28. Governing Law and Jurisdiction

These Terms are governed by the laws applicable to Coveted Luxury and are subject to any mandatory consumer protection rights that apply to you.

If you are a consumer, nothing in these Terms is intended to deprive you of any legal rights or protections available to you under the laws that apply to your purchase.

29. Contact Information

If you have any questions about these Terms of Service, your order or our policies, please contact Coveted Luxury.

Coveted Luxury

Email: info@covetedluxury.co.uk

Address:
48 West George Street
Glasgow
G2 1BP
United Kingdom

Effective Date: 18 August 2026