Returns & Refund Policy

Effective Date: 18 August 2026

At Coveted Luxury, we want you to feel confident when purchasing your pre-loved luxury items from us.

Every item is carefully inspected, described and authenticated before being offered for sale. Because our products are pre-owned, each piece may have its own unique characteristics and signs of previous use.

We make every reasonable effort to accurately photograph and describe the condition of each item before purchase.

1. Your Right to Cancel

If you are a consumer purchasing online, you may generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason, subject to applicable law and any applicable exceptions.

If you exercise this right, you must notify us of your decision to cancel within the applicable cancellation period.

After notifying us, you generally have a further 14 days to return the goods.

Your statutory cancellation rights are not affected by this policy.

2. How to Request a Return

To request a return, please contact us at:

Email: info@covetedluxury.co.uk

Please provide:

• Your full name

• Order number

• Item you wish to return

• Date the order was received

• Reason for the return, if applicable

• Any photographs or other information we request

Please do not send an item back before receiving return instructions from Coveted Luxury.

We will provide you with the appropriate return information and instructions.

3. Condition of Returned Items

Returned items should be kept in the condition in which they were received.

For luxury items, this means:

• The item must not have been unnecessarily worn, used, altered, repaired or damaged after delivery.

• All accessories supplied with the purchase should be returned.

• Dust bags, boxes, authenticity cards, certificates, tags and other included items should be returned where applicable.

• Any security or identification tags attached by Coveted Luxury should remain intact.

• The item should not be exposed to perfume, smoke, makeup, stains, moisture, pets or other substances that could affect its condition.

• Shoes should be tried on indoors and returned without visible wear to the soles.

• Handbags and accessories should not have additional scratches, marks, stains, odours or other signs of use beyond the condition disclosed at the time of purchase.

You may handle the item only as much as reasonably necessary to establish its nature, characteristics and functioning.

If an item has been handled beyond what is reasonably necessary and its value has been reduced as a result, we may be entitled to make a reasonable deduction from the refund where permitted by applicable law.

4. Pre-Loved Condition

All Coveted Luxury items are pre-owned unless specifically stated otherwise.

Minor signs of previous use, including small scratches, creasing, patina, hardware wear or other age-related characteristics, may form part of the item's existing condition.

These characteristics are not considered defects where they have been accurately disclosed in the product description or photographs.

We strongly recommend reviewing the product photographs, condition description and any available measurements before purchasing.

5. Faulty or Misdescribed Items

If an item arrives damaged, is faulty, or is materially different from its description, please contact us as soon as possible.

We may request photographs or videos to help us assess the issue.

Where a product is confirmed to be faulty or materially misdescribed, you may have rights to a repair, replacement, price reduction or refund depending on the circumstances and applicable consumer law.

Nothing in this policy limits your statutory rights.

6. Authenticity

Authenticity is extremely important to Coveted Luxury.

Every eligible item is carefully inspected and authenticated before being offered for sale.

Where applicable, products may also be accompanied by additional authentication documentation or certification.

If you believe there is a genuine authenticity issue with an item purchased from Coveted Luxury, contact us immediately.

We may request supporting information and may arrange for the item to undergo additional authentication or independent examination before determining the appropriate resolution.

Differences in manufacturing details, serial numbers, date codes, hardware, materials or packaging do not necessarily indicate that an item is inauthentic, as these features can vary between brands, models and production periods.

Nothing in this section limits your statutory rights.

7. Return Shipping Costs

For a change-of-mind cancellation, you may generally be responsible for the direct cost of returning the goods unless we have agreed to cover those costs or applicable law requires otherwise.

Where an item is faulty, materially misdescribed or otherwise covered by a statutory right requiring us to pay the return costs, we will address the reasonable return shipping costs in accordance with applicable law.

We strongly recommend using a fully tracked and appropriately insured delivery service, particularly when returning high-value luxury items.

8. Responsibility for Returned Items

You are responsible for taking reasonable care of an item while it is in your possession and until it is returned to Coveted Luxury.

We recommend keeping proof of postage and tracking information until your return has been received and processed.

If a returned item is lost or damaged while being returned, please contact the delivery provider and Coveted Luxury as soon as possible.

9. Inspection of Returned Items

Due to the high value and unique nature of our products, returned items may undergo a detailed inspection before a refund is approved.

This may include checking:

• Overall condition

• Serial numbers or identification markings

• Security tags

• Accessories

• Packaging

• Authentication details

• Signs of wear or damage

• Other identifying characteristics recorded before dispatch

This process helps protect both our customers and Coveted Luxury from fraudulent returns, item substitution and unauthorised alterations.

10. Refunds

Once your returned item has been received and inspected, we will process the refund where the return has been approved.

Approved refunds will normally be issued to the original payment method.

Where applicable law requires us to refund the original standard delivery charge, this will be included in the refund.

If you selected a more expensive delivery option than the standard delivery method offered by us, we may only be required to refund the cost of the least expensive standard delivery option.

Refunds will be processed within the applicable legal timeframe.

The time taken for the refunded amount to appear in your account may depend on your bank or payment provider.

11. Deductions for Reduced Value

If you have handled an item beyond what is reasonably necessary to establish its nature, characteristics and functioning, and this handling has reduced the item's value, we may be entitled to make a reasonable deduction from the refund where permitted by applicable law.

For example, a deduction may apply where an item has been worn, damaged, stained, altered, repaired or otherwise used beyond what would reasonably be permitted for inspection.

Any deduction will reflect the actual reduction in value caused by the handling of the item.

We will not make deductions where prohibited by applicable law.

12. Items That May Not Be Returned

Certain products may not qualify for a change-of-mind cancellation where an applicable legal exception applies.

This may include:

• Personalised or specially customised items.

• Items altered at the customer's request.

• Other goods that fall within a statutory exception to cancellation rights.

This does not affect your rights where goods are faulty, materially misdescribed or otherwise covered by applicable consumer protection law.

13. Exchanges

Due to the unique nature and limited availability of our pre-loved luxury pieces, we do not guarantee exchanges.

If you would like a different item, you may return your original purchase where eligible and place a new order for the item you would like.

14. International Returns

Customers ordering from outside the UK may be responsible for return shipping costs, customs charges, duties and taxes associated with returning an item, except where applicable law requires otherwise.

Customers should use a suitable tracked and insured delivery service when returning high-value items.

15. Refused or Unclaimed Deliveries

If an order is refused or remains unclaimed and is returned to Coveted Luxury, the return will be handled in accordance with applicable consumer law and this policy.

Where a customer has simply changed their mind, any applicable return costs may be deducted or charged where permitted by law.

16. Promotional or Discounted Items

Discounted or promotional items remain subject to the same applicable consumer rights as full-price items.

A discount or promotion does not remove your statutory rights relating to faulty, misdescribed or otherwise non-conforming goods.

17. Contact Us

If you have any questions about a return or refund, please contact Coveted Luxury.

Email: info@covetedluxury.co.uk

Address:

48 West George Street
Glasgow
G2 1BP
United Kingdom

Please include your order number when contacting us about an existing order.

18. Statutory Rights

Nothing in this Returns & Refund Policy is intended to exclude, restrict or replace any statutory rights you may have under applicable consumer protection law.

Where there is a conflict between this policy and a mandatory legal right, the applicable legal right will prevail.

Coveted Luxury

Returns & Refund Policy

Effective Date: 18 August 2026