Shipping Policy

Effective Date: 18 August 2026

At Coveted Luxury, we understand that purchasing a pre-loved luxury item is an important decision. We take care to package every order securely and work with trusted delivery providers to help ensure your purchase reaches you safely.

1. Order Processing

Orders are processed after payment has been successfully received and any necessary order verification has been completed.

Orders are generally prepared for dispatch within 1–3 business days.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

For high-value orders, we may carry out additional verification checks before dispatch. This is done to help protect both our customers and Coveted Luxury from fraudulent transactions.

2. Delivery Times

Estimated delivery times depend on your delivery location and the shipping service selected at checkout.

Delivery estimates are provided as a guide unless a specific delivery timeframe has been expressly agreed with you.

Courier delays, customs processing, weather, public holidays and circumstances outside our reasonable control may occasionally affect delivery times.

Where tracking is available, you will receive tracking information once your order has been dispatched.

Nothing in this policy affects your statutory rights relating to delivery times under applicable consumer law.

3. Shipping Costs

Shipping charges are calculated and displayed during checkout based on the delivery destination, order and shipping service selected.

Any applicable free shipping promotions will be clearly stated on the website or during checkout.

Additional charges may apply for special delivery requirements or services where agreed with you.

4. Secure Packaging

Every Coveted Luxury order is carefully prepared for shipment.

Depending on the item, packaging may include protective materials and appropriate luxury-item packaging designed to minimise the risk of damage during transportation.

High-value items may require additional protective packaging and enhanced delivery procedures.

5. High-Value Orders

Due to the value and unique nature of many of our products, selected orders may be shipped using services that include tracking, signature confirmation and/or additional delivery protection.

The specific shipping method may vary depending on the item's value, destination and available courier services.

For security reasons, we may require a signature upon delivery.

6. Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for the courier's tracking system to update after dispatch.

If tracking does not update for an extended period, please contact us so that we can investigate with the delivery provider.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please carefully check your:

• Full name

• House/building number

• Street address

• City

• Postal code

• Country

• Contact telephone number

Coveted Luxury cannot be responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.

If a parcel is returned to us because an incorrect address was provided, additional shipping charges may apply before the order can be sent again, where permitted by applicable law.

8. Signature on Delivery

For certain high-value orders, a signature may be required when the parcel is delivered.

If a signature is required, the courier may not leave the parcel unattended.

If you are unavailable, the courier may provide instructions for arranging another delivery attempt or collection.

9. Delayed Deliveries

While we work with reliable delivery providers, occasional delays can occur.

If your order has exceeded the estimated delivery timeframe, please contact us with your order number so we can investigate.

We will work with the relevant delivery provider to locate the shipment and provide you with an update.

Our responsibility for delivery and any applicable remedies will remain subject to your statutory consumer rights.

10. Lost Shipments

If tracking indicates that a parcel has been lost or the parcel cannot be located, we will work with the delivery provider to investigate the shipment.

Please allow reasonable time for the delivery provider's investigation process.

Where appropriate, we will arrange a replacement or refund in accordance with applicable law and the circumstances of the shipment.

Because our products are often unique and may be one-of-a-kind, a replacement may not always be possible. Where a replacement is unavailable, an appropriate refund or other remedy will be provided in accordance with applicable law.

11. Damaged Packages

If your package arrives visibly damaged, please photograph the packaging before opening it where possible.

If the product itself appears damaged, please take clear photographs of:

• The outer packaging

• Any visible damage

• Internal packaging

• The product

• Any damaged accessories or documentation

Contact Coveted Luxury as soon as possible so that we can investigate the issue with the delivery provider.

Please retain the packaging until the matter has been resolved.

Your statutory rights relating to damaged or faulty goods are not affected by this policy.

12. International Shipping

We may offer international shipping to selected countries.

International delivery times vary depending on the destination, courier and customs process.

Some countries may have restrictions on importing particular luxury goods, materials or products. Customers are responsible for checking that their purchase can legally be imported into their country.

We reserve the right to restrict or decline delivery to certain destinations where shipping is unavailable, unsafe or otherwise impractical.

13. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer where applicable.

Coveted Luxury does not control the amount or timing of customs charges imposed by the destination country.

Customers are responsible for providing any information reasonably required by customs authorities to facilitate delivery.

Customs delays are outside our control and may affect estimated delivery times.

14. Refused or Unclaimed Packages

If a customer refuses delivery or fails to collect a package and it is subsequently returned to Coveted Luxury, the customer may be responsible for applicable return shipping costs, customs charges or other reasonable fees incurred, where permitted by applicable law.

Any refund will be handled in accordance with our Returns & Refund Policy and applicable consumer law.

We will not make deductions from a refund where doing so would be prohibited by applicable law.

15. Delivery to Third Parties

If you request delivery to an address belonging to another person or business, you are responsible for ensuring that the delivery details are accurate and that the recipient is authorised to accept the order on your behalf.

Where a parcel is delivered to the address provided by you and accepted by a person you have identified to receive the goods, delivery will generally be considered completed, subject to your statutory consumer rights.

For high-value items, signature confirmation or other delivery verification may be required.

16. Changes to Delivery Information

If you need to change your delivery address after placing an order, contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has been dispatched.

Additional charges may apply if a delivery address needs to be changed after dispatch, where permitted by applicable law.

17. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions.

We may cancel an order if we determine that we are unable to legally or safely ship the product to the requested destination.

If an order is cancelled for this reason after payment has been received, an appropriate refund will be issued.

18. Delivery Responsibility

Coveted Luxury remains responsible for the goods until they come into the physical possession of you or a person you have identified to receive them, unless otherwise permitted by applicable law.

We are not responsible for delays caused solely by circumstances outside our reasonable control, but this does not affect any statutory rights or remedies you may have.

19. Contact Us

If you have questions about your delivery or need assistance with an existing order, please contact Coveted Luxury using the details below.

Coveted Luxury

Email: info@covetedluxury.co.uk

Address:
48 West George Street
Glasgow
G2 1BP
United Kingdom

Please include your order number whenever contacting us about an existing shipment.

Effective Date: 18 August 2026