Privacy Policy

Effective Date: 18 August 2026

Coveted Luxury respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Coveted Luxury collects, uses, stores and protects personal information when you visit our website, create an account, place an order, contact us or otherwise interact with our services.

By using our website, you acknowledge that your personal information may be processed as described in this Privacy Policy.

1. Who We Are

Coveted Luxury

48 West George Street
Glasgow
G2 1BP
United Kingdom

Email: info@covetedluxury.co.uk

For the purposes of applicable data protection legislation, Coveted Luxury is responsible for the personal information collected through this website.

2. Information We Collect

We may collect different types of personal information depending on how you interact with our website.

This may include:

Information You Provide Directly

When you create an account, place an order, contact us or otherwise interact with our website, we may collect:

• Full name

• Billing address

• Delivery address

• Email address

• Telephone number

• Account login information

• Order details

• Products purchased

• Returns and refund information

• Customer service communications

• Information you provide when contacting us

• Information you provide when submitting reviews or other content

Payment Information

When you make a purchase, payment information is processed through the payment provider selected at checkout.

We generally do not store complete payment card details on our own systems.

Payment providers may collect and process payment information in accordance with their own privacy policies and terms.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically.

This may include:

• IP address

• Browser type

• Device type

• Operating system

• General location information

• Pages visited

• Products viewed

• Referring website

• Date and time of visits

• Website interaction information

• Technical information about your device

This information helps us understand how visitors use our website, maintain security and improve our services.

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, understand website usage and, where applicable, provide relevant marketing.

Cookies may be used for purposes including:

• Essential website functionality

• Shopping cart functionality

• Account functionality

• Security

• Analytics

• Performance monitoring

• Marketing and advertising

Some cookies are necessary for the website to operate and cannot be disabled through our cookie settings.

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can manage or disable certain cookies through your browser settings or our cookie management tools where available.

Disabling certain cookies may affect the functionality of the website.

5. How We Use Your Information

We may use your personal information to:

• Process and fulfil orders

• Process payments

• Arrange delivery

• Provide customer support

• Manage returns and refunds

• Verify and protect transactions

• Detect and prevent fraud

• Authenticate or verify products where relevant

• Manage customer accounts

• Respond to enquiries

• Improve our website and services

• Analyse website usage

• Send service-related communications

• Send marketing communications where permitted

• Maintain website security

• Comply with legal and regulatory obligations

• Establish, exercise or defend legal claims

• Protect the rights, property and safety of Coveted Luxury, our customers and others

6. Legal Bases for Processing

Where applicable, we process personal information on the basis of one or more lawful grounds under applicable data protection law.

These may include:

Contract

We may process your information when it is necessary to fulfil a contract with you, such as processing and delivering an order.

Legal Obligation

We may process information where necessary to comply with legal, tax, accounting or regulatory requirements.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms.

This may include fraud prevention, website security, improving our services and managing customer relationships.

Consent

Where required, we may process personal information based on your consent.

You may withdraw consent at any time where processing is based on consent.

7. Marketing Communications

If you have provided the necessary consent, we may send you marketing communications about Coveted Luxury, including information about new arrivals, products, promotions and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.

You may still receive essential service communications relating to orders, payments, deliveries, returns or your account.

8. Sharing Your Information

We may share personal information with trusted third-party service providers where necessary to operate our business and provide our services.

These may include:

• Shopify

• Payment processors

• Banks and financial service providers

• Delivery and courier companies

• Authentication and verification providers

• Website hosting and technology providers

• Analytics providers

• Marketing and advertising providers

• Customer support providers

• Professional advisers

• Fraud prevention and security providers

• Government authorities, regulators or law enforcement where legally required

We do not sell your personal information to third parties.

Third-party service providers are expected to process information in accordance with applicable data protection requirements.

9. Shopify

Our online store is powered by Shopify.

Shopify provides the technology used to operate our online store, including features related to products, checkout, orders and customer accounts.

Shopify may collect and process personal information in connection with your use of our website.

You can review Shopify's privacy information on Shopify's website.

10. Payment Providers

Payments are processed through the payment methods available at checkout.

Depending on the payment method selected, your information may be processed by third-party payment providers.

These providers may process information such as your name, billing information, payment details and transaction information to process and secure your payment.

Payment providers may have their own privacy policies governing how they process personal information.

11. Fraud Prevention and Security

Because Coveted Luxury sells high-value luxury products, we may use information to help identify and prevent fraudulent or unauthorised transactions.

This may include reviewing order information, payment information, delivery information and other information reasonably necessary to verify an order.

Where appropriate, we may share relevant information with payment providers, fraud prevention services, authentication providers or law enforcement authorities.

12. Product Authentication

Where necessary to authenticate, verify or assess products, we may share limited information with authentication or verification providers.

Information shared will be limited to what is reasonably necessary for the relevant service.

We do not intentionally share unnecessary customer personal information with authentication providers.

13. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection law.

These safeguards may include adequacy regulations, approved contractual safeguards or other legally recognised transfer mechanisms.

14. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information may depend on:

• The nature of the information

• The purpose for which it was collected

• Our relationship with you

• Legal and accounting requirements

• Fraud prevention requirements

• The need to establish, exercise or defend legal claims

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

15. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping any account passwords and login credentials confidential.

16. Your Data Protection Rights

Depending on your circumstances and applicable law, you may have rights including:

• The right to access your personal information.

• The right to request correction of inaccurate or incomplete information.

• The right to request deletion of personal information in certain circumstances.

• The right to request restriction of processing in certain circumstances.

• The right to object to certain processing.

• The right to data portability in certain circumstances.

• The right to withdraw consent where processing is based on consent.

• Rights relating to certain automated decision-making and profiling where applicable.

These rights are subject to certain legal exceptions and limitations.

17. How to Exercise Your Rights

To exercise your privacy rights or ask questions about how we process your personal information, contact us using:

Email: info@covetedluxury.co.uk

Address:

48 West George Street
Glasgow
G2 1BP
United Kingdom

We may need to request additional information to verify your identity before fulfilling certain requests.

18. Complaints

If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can investigate and try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe that your personal information has been handled unlawfully.

The ICO is the UK's independent supervisory authority for data protection.

You can find further information about making a complaint through the ICO's official website.

19. Children's Privacy

Our website is not intended for children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

20. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements or data processing practices.

Any updated version will be published on this page with a revised effective date.

We encourage you to review this Privacy Policy periodically.

22. Contact Us

If you have any questions about this Privacy Policy or how Coveted Luxury handles your personal information, please contact us.

Coveted Luxury

Email: info@covetedluxury.co.uk

Address:

48 West George Street
Glasgow
G2 1BP
United Kingdom

Effective Date: 18 August 2026